TERMS & CONDITIONS
Deep Consultancy – ABN 90 524 839 939
Sole Trader: John Filipopoulos, Sydney, NSW, Australia Trading as Deep Consultancy and The Grounded Parent
1. Introduction
1.1 These Terms and Conditions (“Terms”) govern the provision of coaching, consulting, training, workshops, live sessions, group programs, digital content, community memberships and related services (“Services”) by Deep Consultancy, including under its brand The Grounded Parent (“the Company,” “we,” “our,” “us”), to any individual or entity (“Client,” “you,” “your”).
1.2 By purchasing, accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not access or use our Services.
1.3 Some Services, including group programs, also require you to sign a program-specific onboarding agreement. If that agreement and these Terms conflict, the onboarding agreement applies for that program.
2. Services
2.1 The Services may include, but are not limited to:
(a) The Grounded Parent Pathway, a 60-day group coaching program for parents;
(b) Free and paid live sessions, webinars and trainings;
(c) Parent Roadmap Calls and other 1:1 calls;
(d) Pressure to Present and other self-paced programs;
(e) The Grounded Parent community, alumni memberships and practice libraries;
(f) The Founder Mirror Assessment (Pre-Dive);
(g) The Entrepreneur Nervous System Upgrade / Deepdive program;
(h) General nervous system coaching;
(i) Corporate consulting services;
(j) Workshops, presentations and training sessions;
(k) Digital content, including videos, audio, PDFs and other downloadable or streamed materials;
(l) Strategy and breakthrough sessions conducted via video conferencing platforms.
2.2 We reserve the right to vary or discontinue any aspect of the Services at our sole discretion.
3. Eligibility
3.1 You must be at least 18 years of age to purchase or use the Services.
3.2 By engaging with the Services, you represent and warrant that all information provided to us is accurate and complete.
3.3 Children may be present while you take part in live sessions or calls, but Services are provided to you as the adult Client only. You remain responsible for your child's care and safety at all times.
4. Fees, Payment and Currency
4.1 Fees may be quoted and payable in Australian Dollars (AUD) or United States Dollars (USD). The currency shown on your invoice, checkout page or written proposal is the currency that applies to your purchase.
4.2 Where you pay in a currency other than your own, any currency conversion, international transaction or bank fees charged by your bank or card provider are your responsibility.
4.3 Payments are processed via Stripe and Wise.
4.4 Payment must be made upfront unless otherwise agreed in writing. Instalment arrangements may be offered at our discretion. Where you pay by instalments, the full program fee is payable whether or not you attend or complete the program.
4.5 If payment is not received within seven (7) days of the due date, we reserve the right to suspend access to Services until payment is received.
4.6 Memberships and subscriptions renew automatically at the end of each billing period until cancelled. You may cancel at any time before your next billing date, and you keep access until the end of the period already paid.
4.7 In the event of chargebacks, we reserve the right to suspend or terminate Services and recover associated bank or processing fees.
5. Refunds and Australian Consumer Law
5.1 Except as required under the Australian Consumer Law (ACL), all fees are non-refundable once you have committed to a program, Services have commenced or digital content has been delivered.
5.2 We do not provide refunds for unused portions of multi-session, multi-week or multi-month programs, or for live calls you are unable to attend.
5.3 Where a program includes a guarantee, it is honoured on the terms set out in that program's onboarding agreement.
5.4 Nothing in these Terms limits your rights as a consumer under the ACL.
6. Intellectual Property
6.1 All content, materials, frameworks, methodologies, practices, recordings and resources provided in connection with the Services remain the exclusive intellectual property of the Company.
6.2 Clients are granted a non-exclusive, non-transferable licence to use materials for personal use only.
6.3 Redistribution, resale or sharing of materials (in part or whole) is strictly prohibited without prior written consent. Practices you are told are yours to keep may be used by you and your household for personal use.
6.4 Some materials may be downloadable for personal use. Others may only be available for streaming, at our discretion.
7. Session and Program Policies
7.1 For 1:1 sessions and calls, if you do not attend at the scheduled time (“no-show”), you may request one goodwill rebook. Any further no-shows will result in forfeiture of that session.
7.2 We may record 1:1 sessions for quality control and note-taking purposes. These recordings are stored securely and will not be distributed.
7.3 Group programs run on fixed dates as a cohort. Start dates and live call times are confirmed at onboarding, and we may reschedule a call where reasonably necessary, with notice.
7.4 Live group calls may be recorded and shared with members of that cohort only. You must not record, screenshot or share any part of a live call or the community, and you must keep what other members share confidential.
7.5 Where a partner is enrolled, each partner is a separate Client, signs their own onboarding agreement and is bound by these Terms.
7.6 Where a program offers a free place in a future round as its guarantee, that place has no cash value, cannot be transferred, and is subject to the conditions in the onboarding agreement.
8. Privacy and Data
8.1 We will collect and handle personal information in accordance with our Privacy Policy, available on our website.
8.2 By using our Services, you consent to the use of third-party platforms, including but not limited to Zoom, Google Meet, Google Drive, GoHighLevel, Skool, Stripe, Wise and Canva.
8.3 Where Services involve the use of artificial intelligence platforms, client inputs will not be used to train models beyond the delivery of Services.
8.4 If we believe there is a serious risk of harm to you, a child or anyone else, we may share information with emergency services or appropriate support services.
9. Marketing and Testimonials
9.1 We may use anonymised case results, outcomes or feedback for marketing purposes.
9.2 Names, photographs or testimonials will only be used with your explicit prior consent. We will never use images of your child without your explicit written consent.
10. Disclaimers
10.1 The Services are educational in nature and are not a substitute for medical, psychological, parenting, financial or other professional advice.
10.2 We do not provide therapy, trauma processing, or medical or mental health treatment, including treatment for postnatal depression or anxiety.
10.3 We make no guarantees regarding revenue, profit, business growth, your child's sleep or behaviour, your relationship, or any other specific outcome arising from use of the Services.
10.4 You are responsible for implementing practices and seeking professional medical or psychological support where required. If you are in crisis, contact emergency services on 000, Lifeline on 13 11 14 or PANDA on 1300 726 306.
11. Conduct and Termination
11.1 We reserve the right to terminate or refuse Services where a client engages in abusive, disrespectful or illegal conduct.
11.2 In group settings and communities, clients must adhere to community standards of respect, confidentiality and integrity.
12. Limitation of Liability
12.1 To the maximum extent permitted by law, we exclude liability for any direct, indirect, incidental, consequential or special loss or damage arising from use of the Services.
12.2 Our total liability in respect of any claim is limited to the total amount paid by you for the Services giving rise to that claim.
13. Force Majeure
We will not be liable for failure or delay in performing obligations where such failure is beyond our reasonable control, including natural disasters, illness, strikes, government restrictions, or failures of third-party services.
14. Governing Law and Dispute Resolution
14.1 These Terms are governed by the laws of New South Wales, Australia, regardless of the currency you pay in or where you live.
14.2 In the event of any dispute, parties must first attempt to resolve the matter in good faith.
14.3 If not resolved, parties agree to mediation in New South Wales before commencing legal proceedings.
14.4 Any legal proceedings will be subject to the jurisdiction of the courts of New South Wales.
15. Amendments
We may update these Terms from time to time. Material changes will be notified by email or posted on our website. Continued use of the Services constitutes acceptance of the updated Terms.
16. Contact
For any questions or notices regarding these Terms, contact: Deep Consultancy
ABN: 90 524 839 939
Email: [email protected]
Sydney, NSW, Australia
Last updated: 23 October 2026