Deep Consultancy – ABN 90 524 839 939
Sole Trader: John Filipopoulos, Sydney, NSW, Australia
1. Introduction
1.1 These Terms and Conditions (“Terms”) govern the provision of coaching, consulting, training, workshops, digital content, and related services (“Services”) by Deep Consultancy (“the Company,” “we,” “our,” “us”) to any individual or entity (“Client,” “you,” “your”).
1.2 By purchasing, accessing, or using our Services, you agree to be bound by these Terms. If you do not agree, you must not access or use our Services.
2. Services
2.1 The Services may include, but are not limited to:
(a) The Founder Mirror Assessment (Pre-Dive);
(b) The Entrepreneur Nervous System Upgrade / Deepdive program;
(c) General nervous system coaching;
(d) Corporate consulting services;
(e) Workshops, presentations, and training sessions;
(f) Digital content, including videos, PDFs, and other downloadable or streamed materials;
(g) Strategy and breakthrough sessions conducted via video conferencing platforms.
2.2 We reserve the right to vary or discontinue any aspect of the Services at our sole discretion.
3. Eligibility
3.1 You must be at least 18 years of age to purchase or use the Services.
3.2 By engaging with the Services, you represent and warrant that all information provided to us is accurate and complete.
4. Fees, Payment and Currency
4.1 All fees are quoted and payable in United States Dollars (USD).
4.2 Payment must be made upfront unless otherwise agreed in writing. Instalment arrangements may be granted at our discretion.
4.3 Payments are processed via Stripe and Wise.
4.4 If payment is not received within seven (7) days of the due date, we reserve the right to suspend access to Services until payment is received.
4.5 In the event of chargebacks, we reserve the right to suspend or terminate Services and recover associated bank or processing fees.
5. Refunds and Australian Consumer Law
5.1 Except as required under the Australian Consumer Law (ACL), all fees are non-refundable once Services have commenced or digital content has been delivered.
5.2 We do not provide refunds for unused portions of multi-session or multi-month programs.
5.3 Nothing in these Terms limits your rights as a consumer under the ACL.
6. Intellectual Property
6.1 All content, materials, frameworks, methodologies, and resources provided in connection with the Services remain the exclusive intellectual property of the Company.
6.2 Clients are granted a non-exclusive, non-transferable licence to use materials for personal use only.
6.3 Redistribution, resale, or sharing of materials (in part or whole) is strictly prohibited without prior written consent.
6.4 Some materials may be downloadable for personal use; others may only be available for streaming at our discretion.
7. Session Policies
7.1 For 1:1 coaching sessions, if you do not attend at the scheduled time (“no-show”), you may request one goodwill rebook. Any further no-shows will result in forfeiture of that session.
7.2 We may, at our discretion, record sessions for quality control and note-taking purposes. Recordings will be stored securely and will not be distributed.
8. Privacy and Data
8.1 We will collect and handle personal information in accordance with our Privacy Policy, available on our website.
8.2 By using our Services, you consent to the use of third-party platforms, including but not limited to Google Meet, Google Drive, GoHighLevel, and Canva.
8.3 Where Services involve the use of artificial intelligence platforms (e.g., OpenAI Custom GPT), client inputs will not be used to train models beyond the delivery of Services.
9. Marketing and Testimonials
9.1 We may use anonymised case results, outcomes, or metrics for marketing purposes.
9.2 Names, photographs, or testimonials will only be used with your explicit prior consent.
10. Disclaimers
10.1 The Services are educational in nature and are not a substitute for medical, psychological, or financial advice.
10.2 We do not provide therapy, trauma processing, or medical treatment.
10.3 We make no guarantees regarding revenue, profit, business growth, or specific outcomes arising from use of the Services.
10.4 You are responsible for implementing practices and seeking professional medical or psychological support where required.
11. Conduct and Termination
11.1 We reserve the right to terminate or refuse Services where a client engages in abusive, disrespectful, or illegal conduct.
11.2 In group settings, clients must adhere to community standards of respect and integrity.
12. Limitation of Liability
12.1 To the maximum extent permitted by law, we exclude liability for any direct, indirect, incidental, consequential, or special loss or damage arising from use of the Services.
12.2 Our total liability in respect of any claim is limited to the total amount paid by you for the Services giving rise to that claim.
13. Force Majeure
We will not be liable for failure or delay in performing obligations where such failure is beyond our reasonable control, including natural disasters, strikes, government restrictions, or failures of third-party services.
14. Governing Law and Dispute Resolution
14.1 These Terms are governed by the laws of New South Wales, Australia.
14.2 In the event of any dispute, parties must first attempt to resolve the matter in good faith.
14.3 If not resolved, parties agree to mediation in New South Wales before commencing legal proceedings.
14.4 Any legal proceedings will be subject to the jurisdiction of the courts of New South Wales.
15. Amendments
We may update these Terms from time to time. Material changes will be notified by email or posted on our website. Continued use of the Services constitutes acceptance of the updated Terms.
16. Contact
For any questions or notices regarding these Terms, contact:
Deep Consultancy
ABN: 90 524 839 939
Email: [email protected]
Sydney, NSW, Australia