Deep Consultancy – ABN 90 524 839 939
Sole Trader: John Filipopoulos, Sydney, NSW, Australia
1. Introduction
Deep Consultancy (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, international standards including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
This Privacy Policy outlines how we collect, use, store, and disclose personal information when you engage with our coaching, consulting, workshops, assessments, digital content, or related services (“Services”).
2. Data We Collect
We may collect the following information:
Personal identifiers: name, email, phone number, address.
Billing information: payment details (processed securely by third parties).
Program and coaching data: intake forms, assessments, session notes, survey responses, progress metrics.
Usage data: interactions with our website, portals, or digital content.
Technical data: browser type, IP address, cookies, and analytics information.
We do not knowingly collect data from individuals under the age of 18.
3. How We Use Your Data
We use personal data to:
Provide and deliver our Services, including assessments, coaching, workshops, and digital content.
Process payments and manage billing.
Communicate with you about sessions, updates, and offers.
Improve the quality, safety, and relevance of our Services.
Maintain records of progress and metrics where relevant.
Showcase anonymised results and, with consent, client testimonials in marketing.
4. Data Sharing
We may share information with trusted third-party providers solely for the delivery of Services:
Stripe and Wise (payment processing).
Google Meet (video calls).
Google Drive (document storage).
GoHighLevel (GHL) (CRM and automation).
Canva (design and templates).
OpenAI/Custom GPT (where AI is used for assessments or reporting — client inputs are processed securely and not used for model training).
We may disclose information if required by law, regulation, or legal process. We will never sell your personal data.
5. Cookies & Tracking
Our website may use cookies and analytics tools to monitor traffic, performance, and engagement. You can manage cookies through your browser settings.
6. Data Storage & Security
Data is stored securely on third-party servers with encryption in transit and at rest.
Access is restricted to the business owner and trusted service providers as required.
Session recordings (if made) are stored securely and not shared without consent.
7. Data Retention
Client data is retained for up to 12 months after cessation of Services, unless earlier deletion is requested.
After this period, data may be securely deleted unless retention is required by law.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Access, update, or request deletion of your personal data.
Restrict or object to certain types of processing.
Request a copy of the data we hold about you.
Withdraw consent for marketing communications.
Requests may be made in writing to [email protected].
9. Third-Party Links
Our Services may contain links to external websites or integrations with third-party platforms. We are not responsible for the privacy practices of these external services and recommend reviewing their policies.
10. Children’s Privacy
We do not knowingly collect data from anyone under the age of 18. If we become aware of such collection, the data will be deleted immediately.
11. Changes to This Policy
We may amend this Privacy Policy from time to time. Updates will be posted on our website. Material changes will be notified by email.
12. Contact
For any questions or concerns regarding this policy, please contact:
Deep Consultancy
ABN: 90 524 839 939
Email: [email protected]
Sydney, NSW, Australia